Filing an FIR: It's always recommended to file a FIR. "An FIR is mandatory while filing for a claim in case of a road accident.
Inform the insurer: It's always better to call up the insurer immediately and intimate the accidental event. "The accident should be reported within 7 days to your insurance company, failing to do so can get your claim rejected.
Ensure the documents are sent to insurer: The claim process will not begin unless all documents are received by the insurer. Ask the insurer about the requisite documents and the time within which they have to be arranged. "Insured has to submit mandatory documents like Motor Claim form, Insurance policy, Registration Certificate (RC) & Driving License of the person driving at the time of loss.
At the accident scene: Capturing the scene of the event helps. "Take photos of the accident scene which can serve as valid proof at the time of claim settlement. Also, take note of witnesses, their names, and contact details along with other party involved (if any); will help at the time of third-party settlement.
Read the policy document carefully: At the time of receiving the policy cover note, the insurer also sends the policy document containing the inclusions, exclusions, and so on in detail. Specific to your case, read the policy document carefully to find out the formalities of the claim settlement process and to know the extent of the coverage.
Do not hide facts: Sometimes one may not reveal the details of the incident in full or one may either hide or exaggerate the details. "Not disclosing the truth can result in two things, it might render your policy invalid or your claim request might get rejected on the grounds of unclear information.
Do not settle with third-party: At times, the third-party involved may offer a deal to settle the matter there and then without informing the insurance companies. Do not do this. "If the other involved parties try to arrange a settlement with you without informing the police, this is an illegal turn of events that you must avoid being party to. Remember that the FIR will help in filing your insurance claim, so never skip this all-important step.
Do not sign final settlement papers in haste: "Do not give anything in writing to the insurance company before you have had a chance to review your policy. Do not sign any release until you obtain legal advice or believe that the first estimated value provided by the company is the ultimate.